Terms of Service
Welcome to Moodsweave! By accessing or using our website (www.moodsweave.com
) and purchasing our products, you agree to comply with and be bound by the following Terms of Service. These terms govern your use of our site and the purchase of our custom neon lights. Please read these terms carefully before using our services or making a purchase. If you do not agree to these terms, please do not use our site.
1. General Information
Moodsweave is a provider of custom neon lights, offering a variety of designs, personalization options, and high-quality products intended to transform spaces and create lasting memories. We strive to deliver excellent products and services, ensuring satisfaction for all our customers globally.
2. Acceptance of Terms
By accessing our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including our Privacy Policy and any other policies referenced herein.
3. Product Information
While we make every effort to ensure that the information on our website is accurate, we cannot guarantee that product descriptions, pricing, or availability are error-free. All products are subject to availability. We reserve the right to modify or discontinue products without notice.
4. Orders and Payment
When you place an order with Moodsweave, you are making an offer to purchase the selected products, subject to these Terms of Service. Your order will be confirmed once payment is processed and the product has been shipped.
By submitting an order, you agree to pay all applicable prices, taxes, and shipping fees.
5. Pricing and Taxes
Prices are listed in the currency indicated on our website and may change at any time without prior notice. Prices may not include taxes, shipping, and other fees. Depending on your shipping location, taxes may be added to your order and will be calculated during checkout. You are responsible for any additional taxes, customs duties, or fees that may be imposed on international shipments.
6. Shipping and Delivery
We offer fast and reliable shipping worldwide. While we strive to meet these estimates, delivery times may vary depending on your location, courier delays, and other unforeseen circumstances.
7. Returns and Exchanges
Because our products are custom-made to your specifications, we do not accept returns or exchanges unless the product is defective, damaged during shipping, or if we made an error in fulfilling your order.
If you receive a damaged or defective item, please contact us within 10 days of receiving your order to request a return or exchange. We may request images of the damage or defect to process the return or exchange.
If you encounter any problems, please contact our customer support team at moodweave01@gmail.com.
8. Customization
Moodsweave offers customizable neon lights. By submitting a customization request, you confirm that the content you are providing (e.g., text, logos, images) does not violate any copyright, trademark, or intellectual property rights. You agree that any content you provide for customization is solely your responsibility, and you grant Moodsweave the rights to use the provided content for creating your neon light.
9. Limitations of Liability
Moodsweave is not liable for any damages arising from the use of our products or website, including but not limited to indirect, incidental, or consequential damages. Our liability is limited to the amount you paid for the product that gave rise to the claim.
10. Prohibited Use
You agree not to use our website or services for any unlawful purpose or to engage in any behavior that could damage, disable, or impair the functionality of our website or interfere with other users’ ability to use the website. Prohibited activities include, but are not limited to, spamming, attempting to hack into our system, or violating any applicable laws or regulations.
11. Privacy
Our Privacy Policy, which explains how we collect, use, and protect your personal information, is an integral part of these Terms of Service. By using our website, you consent to our collection and use of your data as described in the Privacy Policy.
12. Changes to the Terms of Service
Any new features or tools added to our website will also be subject to these Terms of Service.
Moodsweave reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page. It is your responsibility to review these Terms periodically. By continuing to use our website or make purchases, you agree to the revised terms.
13. Contact Us
If you have any questions about these Terms of Service or need assistance with your order, please contact us at:
Moodsweave Customer Support
Email: moodweave01@gmail.com